Business Analyst

Vaco by Highspring; Brentwood (TN); On-site; USD 120,000 - 138,000; Full time

Job summary

Vaco by Highspring is seeking a Business Analyst to bridge customers, sales teams, and software developers in Nashville-based, onsite capacity. You will own prioritization for multiple software platforms, interact directly with customers, and ensure development teams focus on high-impact work.

The role requires strong prioritization, backlog management, and Jira experience, plus excellent communication and ownership to keep multiple priorities aligned.

Qualifications

• Experience as a Business Analyst, Product Analyst, Product Owner, or similar role.
• Strong prioritization and backlog management experience.
• Experience using Jira or similar project management tools.
• Ability to work directly with both customers and software developers.
• Excellent communication and organizational skills.
• Strong sense of ownership and follow-through.
• Ability to manage multiple priorities without losing visibility into commitments.

Responsibilities

• Participate in customer and onboarding meetings to understand business needs firsthand.
• Gather, document, and prioritize enhancement requests, issues, and feature ideas.
• Translate customer requests into clear, actionable requirements for developers.
• Manage and maintain Jira backlogs, priorities, and delivery timelines.
• Work directly with an offshore development team to clarify requirements and answer questions.
• Help resolve competing stakeholder requests and establish clear priorities.
• Follow projects from intake through delivery to ensure commitments are met.
• Communicate progress, risks, and timelines to customers and internal teams.
• Serve as the primary point of accountability for assigned platforms.

Skills

Business Analysis

Prioritization

Backlog Management

Jira

Customer Interaction

Communication

Stakeholder Management

Ownership

Tools

Jira

Job description

Location: Nashville, TN (Onsite - 5 Days per Week)

Type: Direct Hire

Salary: $120,000-$138,000 Base Salary

Reason for Opening: Expanding dedicated Product and Business Analyst capacity as the company scales.

We're looking for a Business Analyst who can bridge the gap between customers, sales teams, and software developers.

This isn't a role where you'll simply gather requirements and pass them along. The person we're looking for will own the prioritization process for several software platforms, work directly with customers, and help ensure development teams are focused on the right work at the right time.

The biggest challenge today isn't a lack of ideas or customer feedback-it's managing competing priorities and making sure important items don't get lost as new requests come in. This role will become the central point of coordination between stakeholders and the development team.

What You'll Be Doing

• Participate in customer and onboarding meetings to understand business needs firsthand
• Gather, document, and prioritize enhancement requests, issues, and feature ideas
• Translate customer requests into clear, actionable requirements for developers
• Manage and maintain Jira backlogs, priorities, and delivery timelines
• Work directly with an offshore development team to clarify requirements and answer questions
• Help resolve competing stakeholder requests and establish clear priorities
• Follow projects from intake through delivery to ensure commitments are met
• Communicate progress, risks, and timelines to customers and internal teams
• Serve as the primary point of accountability for assigned platforms

What We're Looking For

• Experience as a Business Analyst, Product Analyst, Product Owner, or similar role
• Strong prioritization and backlog management experience
• Experience using Jira or similar project management tools
• Ability to work directly with both customers and software developers
• Excellent communication and organizational skills
• Strong sense of ownership and follow-through
• Ability to manage multiple priorities without losing visibility into commitments

Preferred Background

• Experience working with software development teams
• Technical enough to understand and challenge assumptions when discussing issues with developers
• Experience writing requirements, stories, or functional specifications
• Experience supporting SaaS, web-based, or custom-built applications
• Experience coordinating with offshore development teams

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).