Service Desk Associate

Vaco by Highspring; Franklin (TN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical, dental, and vision benefits

Retirement plan

Job summary

Vaco by Highspring is seeking a direct-hire Service Desk Associate in Franklin, TN to support Financial Advisors and internal partners in a fast-paced, high-volume service desk.

The ideal candidate will bring strong administrative or customer service experience, excellent organizational skills, and the ability to manage multiple priorities while delivering exceptional service.

Qualifications

• 2+ years of administrative, customer service, or operational support experience.
• Proficiency with Microsoft Office Suite and video conferencing platforms.
• Experience working with CRM systems, databases, or other business software platforms.
• Bachelor's or Associate's degree preferred.

Responsibilities

• Serve as primary contact for Financial Advisors and internal business partners, processing service requests and responding to operational inquiries.
• Create, maintain, and update records, files, reports, and correspondence while ensuring accuracy and confidentiality.
• Utilize CRM platforms and internal systems to manage data, generate reports, and support operational workflows.
• Provide administrative support through phone, email, and in-person communication while maintaining a professional and service-focused approach.
• Assist with cross-functional operational projects, participate in team meetings, and support front desk responsibilities as needed.
• Manage multiple requests simultaneously while meeting service expectations and deadlines.

Skills

Administrative support

Customer service

CRM systems

Microsoft Office

Video conferencing

Education

Bachelor's or Associate's degree

Tools

CRM platforms

Job description

Our client, a growing wealth management organization in the Franklin area, is seeking to add a direct-hire Service Desk Associate to join their team. This position supports Financial Advisors and internal business partners through a high-volume service desk environment, providing administrative and operational support while delivering exceptional customer service.

The ideal candidate will have strong administrative or customer service experience, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced professional environment.

Duties

• Serve as a primary point of contact for Financial Advisors and internal business partners, processing service requests and responding to operational inquiries.
• Create, maintain, and update records, files, reports, and correspondence while ensuring accuracy and confidentiality.
• Utilize CRM platforms and internal systems to manage data, generate reports, and support operational workflows.
• Provide administrative support through phone, email, and in-person communication while maintaining a professional and service-focused approach.
• Assist with cross-functional operational projects, participate in team meetings, and support front desk responsibilities as needed.
• Manage multiple requests simultaneously while meeting service expectations and deadlines.

Requirements

• Bachelor's degree or Associate's degree preferred
• 2+ years of administrative, customer service, or operational support experience.
• Proficiency with Microsoft Office Suite and video conferencing platforms.
• Experience working with CRM systems, databases, or other business software platforms.

Title: Service Desk Associate

Location: Franklin, TN (Cool Springs) - fully onsite, Monday-Friday, 8:00 AM-5:00 PM

Pay: $60,000-$65,000 salary

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Benefits

• The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.