Digital Desk Consultant with German

Plugged.hr; United States; Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Meal vouchers

5 weeks of holidays

Training & coaching

Language use in EU languages

Social events

Job summary

Plugged.hr is seeking an Internal Digital Desk Consultant to support internal staff with technical issues via phone, email, chat or self-service. You will troubleshoot Windows, Virtual Desktop, peripheral tech and other IT areas, building knowledge across the landscape while delivering efficient, friendly service.

This role offers multinational collaboration, ongoing development programs, and opportunities to use German and English daily.

Qualifications

• Business oriented university studies or previous customer contact work experience.
• No previous work experience but a strong affinity with computers and Information Technology.

Responsibilities

• Serve as first point of contact for internal customers via phone, email, chat, or Self Service requests.
• Perform remote troubleshooting using diagnostic techniques, knowledge sources, and questions; deliver efficient resolutions and improve processes for daily work.

Skills

German (C1)

English (high level)

Job description

THE EMPLOYER

Our partner is among the largest consumer product organization groups worldwide. Generating revenues over 52.3 billion USD and as a truly consumer-centric, sales-driven organization, our partner manages an existing portfolio of well over 400 brands and employs over 180.000 people in 30 countries. Behind this business, force is their people and what they stand for. Despite the complexity of operations in many countries around the world with different national cultures, our partner operates as one company, with one culture. A culture that is built on ownership, informality, and candor.

THE OFFER

• Very competitive remuneration: up to 59.000 CZK per month.
• Yearly bonuses.
• Extensive corporate benefits package (including meal vouchers, 5 weeks of holidays, and other benefits).
• Permanent employment contract.
• Continuous professional & personal development.
• All relevant training and coaching to be able to develop your role with confidence.
• Opportunity to use EU languages on a daily basis.
• Prospective projects with an international scope to develop your full potential.
• A positive, social, dynamic & international working environment.
• Large and modern office building near public transportation a walking distance to a shopping center.
• Free refreshments in the workplace.
• Regular social events and team-building activities.

FUTURE DEVELOPMENT

• Fast employee career progression within and across the corporation.
• Possibility to enter Leadership program.
• Possibility to enter IT Expert program based on your system preferences (Salesforce, ServiceNow,
  Programming languages)
• Possibility to progress as Project Manager or Digital Transformation Expert.

THE ROLE

The Internal Digital Desk Consultant (part of the Digital Employee Experience Department-DEX) is an active first point of contact for internal customers (employees) seeking technical assistance over the phone, email, chat, or via Self Service requests. You will perform remote troubleshooting through diagnostic techniques, available knowledge management sources, relevant questions, and if required also deep-dive analysis. The main goal is overall employee experience, quality of resolution, and how DEX team can improve the processes and applications for the employees daily work.

Within your role, you will be required to build case competency across multiple technical areas, mostly workplace (Windows, Virtual Desktop, peripheral technologies), within our application landscape, as well as other core IT areas, such as network, voice, video, collaboration, and printing. This is to enable and deliver competent, fast, and useful assistance to internal customers, either resolving the case or being able to advise how to solve the case.

The job holder is expected to come with a high level of curiosity to learn various technology areas, combined with a customer service experience mindset to deliver a high customer satisfaction service.

THE IDEAL PROFILE

• Business orientated University studies or previous customer contact work experience.

OR

• No previous work experience but a strong affinity with computers and Information Technology.
• C1 level of German and good level of English.
• A good ability to understand computer systems, mobile devices, and other technology products.
• Technical ability to diagnose and resolve basic technical issues.
• Experience and or motivation in working in a multi-national environment.
• Customer-centric mindset and can-do attitude.
• Dynamic, ownership, and result-oriented.
• Very good team player and able to work independently.
• Ambitious profile eager to learn and grow fast.

Our goal is to put the best talent & best employer together.