Service Desk Agent: iOS/Windows Hardware Support

SGS Consulting; Austin (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

SGS Consulting seeks an experienced Service Desk/Help Desk Specialist to provide first-line IT support with a customer-first mindset.

You will support Apple iOS/iPad and Windows devices, work with web-based apps and MDM tools (Google Workspace, Slack, MaaS360, Workspace One), and manage hardware fulfillment requests. Strong written and verbal communication and ticketing system proficiency are required.

Qualifications

• 3–5 years of Service Desk or Help Desk experience.
• Customer-first mindset and collaborative skills.
• Experience supporting Apple iOS/iPad hardware, Windows 10/11 and hardware.
• Experience with web-based apps and MDM tools (Google Workspace, Slack, MaaS360, Workspace One).
• Proven analytical and problem-solving abilities.
• Experience with Help Desk ticketing systems.
• Strong customer service skills (written and verbal).

Responsibilities

• Provide Service Desk/HelpDesk support with a customer-first mindset.
• Support Apple iOS/iPad hardware, Windows 10/11 and related hardware.
• Assist with web-based apps and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One).
• Demonstrate analytical and problem-solving abilities; manage tickets.
• Maintain strong customer service through written and verbal communication.
• Coordinate and resolve hardware fulfillment requests for laptops, tablets/iPads, and PC peripherals.

Skills

Service Desk experience

Apple iOS/iPad hardware support

Windows 10/11 hardware support

Ticketing systems

Analytical and problem-solving

Customer service (written and verbal)

Education

High School Diploma or equivalent

Tools

Google Workspace

Slack

MaaS360

Workspace ONE

Job description

SGS Consulting seeks an experienced Service Desk/Help Desk Specialist to provide first-line IT support with a customer-first mindset.

You will support Apple iOS/iPad and Windows devices, work with web-based apps and MDM tools (Google Workspace, Slack, MaaS360, Workspace One), and manage hardware fulfillment requests. Strong written and verbal communication and ticketing system proficiency are required.