IT Helpdesk Specialist: Windows & Network Support

SGS Technologie Pvt Ltd.; Export (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

SGS Technologies in the United States is seeking an IT Helpdesk Support Specialist to deliver first-line technical support to employees, troubleshoot hardware and software issues, and ensure timely incident resolution.

You will use ITSM tools (ServiceNow/Jira/Remedy), support Windows 10/11, Office 365, VPN, MFA, and onboarding/offboarding tasks, while communicating clearly with non-technical users and adhering to ITIL processes.

Qualifications

• 1–3+ years of experience in IT Helpdesk or Desktop Support.
• Strong knowledge of Windows 10/11 and Microsoft Office/M365.
• Experience troubleshooting PCs, printers, and network peripherals.
• Familiarity with AD/AAD (Entra ID) and password management.
• Experience using ITSM/ticketing platforms (ServiceNow, Jira, Remedy).

Responsibilities

• Provide Level 1/2 technical support to end users via phone, email, chat, and ticketing systems.
• Troubleshoot Windows desktops/laptops, applications, printers, and network connectivity.
• Install, configure, and maintain computer hardware and software.
• Create, update, and resolve incidents through an ITSM system.
• Assist with onboarding/offboarding and access changes.
• Document troubleshooting steps and resolutions; follow ITIL processes.

Skills

Windows support

Customer service

Communication

Time management

ITIL

Education

None

Tools

ServiceNow

Jira

Remedy

Active Directory

Job description

SGS Technologies in the United States is seeking an IT Helpdesk Support Specialist to deliver first-line technical support to employees, troubleshoot hardware and software issues, and ensure timely incident resolution.

You will use ITSM tools (ServiceNow/Jira/Remedy), support Windows 10/11, Office 365, VPN, MFA, and onboarding/offboarding tasks, while communicating clearly with non-technical users and adhering to ITIL processes.