Service Desk Administrator II – Enterprise IT & Exec Support

SambaSafety; Greenwood Village (CO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible paid time off

401k Employer Match

Healthcare benefits

Job summary

SambaSafety is seeking a Service Desk Administrator to provide frontline IT support for macOS and Windows 11, onsite at the Denver area and for remote employees across the US and internationally. The role emphasizes ticketing in Jira Service Management and collaboration with the IT team.

You will work closely with executives and All Hands operations, maintaining systems, updating knowledge bases, and ensuring SLAs are met. Strong communication and proactive problem-solving are essential.

Qualifications

• 3+ years IT enterprise support experience.
• Associate Degree in Computer Science or related field.
• Experience with Office 365, Active Directory and Azure AD, Okta, macOS 11+ and Windows 11.
• Understanding of networking, VPN, endpoints, and security.

Responsibilities

• Support local Executives and All Hands production onsite.
• Handle IT tickets in Jira Service Management within SLAs.
• Manage end-user macOS and Windows 11 devices and AWS Workspaces.
• Provide hardware, software, and peripheral support.
• Assist with onboarding and device provisioning for new hires.
• Maintain and update knowledge base articles in Confluence.

Skills

End-user support

Windows 11

macOS

Jira Service Management

Confluence

Okta

O365

Azure Active Directory

AWS Workspaces

Education

Associate Degree in Computer Science or related field

Tools

Jira Service Management

Confluence

Okta

Office 365

Azure Active Directory

AWS Workspaces

Intune

Job description

SambaSafety is seeking a Service Desk Administrator to provide frontline IT support for macOS and Windows 11, onsite at the Denver area and for remote employees across the US and internationally. The role emphasizes ticketing in Jira Service Management and collaboration with the IT team.

You will work closely with executives and All Hands operations, maintaining systems, updating knowledge bases, and ensuring SLAs are met. Strong communication and proactive problem-solving are essential.