IT Help Desk Analyst – Customer Support (Healthcare)

SmartRecruiters, Inc.; Coralville (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

vTech is seeking an IT Customer Support Analyst for Health Care Information Systems. The role is 40 hours weekly, 7:00 a.m. – 4:00 p.m., Monday–Friday, handling phone support and logging work orders.

The candidate should hold a Bachelor's degree in CS/MIS or related field, with 6–12 months in a high-volume help desk, strong communication skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
• 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment.
• Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite.
• Excellent verbal and written communication skills
• Strong problem solving skills and the ability to quickly learn new software.
• Proven ability to work independently with a strong focus on customer service.

Responsibilities

• Assist customers by phone with computer, application, and network support issues and create a work order for each call.
• Work in a structured Help Desk setting as the front-line contact for Health Care Information Systems.
• Provide basic customer service and support for UI Health Care computer users and machines in a high call volume center.
• Maintain professional demeanor, attention to detail, and ability to handle high intensity working conditions.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Independent work

Teamwork

Education

Bachelor's degree in Computer Science or IT-related field

Tools

Windows 7

Microsoft Office 2010

Job description

vTech is seeking an IT Customer Support Analyst for Health Care Information Systems. The role is 40 hours weekly, 7:00 a.m. – 4:00 p.m., Monday–Friday, handling phone support and logging work orders.

The candidate should hold a Bachelor's degree in CS/MIS or related field, with 6–12 months in a high-volume help desk, strong communication skills, and the ability to work independently in a fast-paced environment.