Service Dept. Billing Clerk

Parkway Ford; Winston-Salem (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid training

Full benefits package (medical, dental

vision, 401k)

Paid time off and holidays

Employee discount programs

Opportunities for advancement

Job summary

Parkway Ford is seeking a reliable Service Dispatcher / Billing Clerk to support daily operations in the Service Department. You will dispatch repair orders, verify times and parts charges, and ensure invoices are accurate and complete.

This full-time role offers paid training, a comprehensive benefits package, paid time off, and opportunities for advancement in a fast-paced dealership environment.

Qualifications

• Previous automotive dealership or service department experience preferred.
• Strong attention to detail, especially with billing and documentation.
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Comfortable using DMS and standard computer applications.
• Dependable, professional, and team-oriented.

Responsibilities

• Dispatch repair orders to technicians based on availability and workload.
• Review, prepare, and process service repair orders for billing.
• Verify labor times, parts charges, and documentation for accuracy.
• Ensure repair orders are invoiced, closed, and properly documented.
• Work closely with Service Advisors, Parts Department, and management.
• Maintain accurate records within the dealership management system (DMS).

Skills

Attention to detail

Organization

Time management

Fast-paced environment

DMS familiarity

Team player

Tools

DMS

Job description

Parkway Ford is seeking a reliable, detail-oriented Service Dispatcher / Billing Clerk to support daily operations in our Service Department. This role is essential to maintaining an efficient shop flow while ensuring accurate and timely service billing and invoicing.

Key Responsibilities

• Dispatch repair orders to technicians based on availability, skill level, and workload
• Review, prepare, and process service repair orders for billing
• Verify labor times, parts charges, and documentation for accuracy
• Ensure repair orders are properly completed, invoiced, and closed
• Work closely with Service Advisors, Parts Department, and management
• Maintain accurate records within the dealership management system (DMS)

Qualifications

• Previous automotive dealership or service department experience preferred
• Strong attention to detail, especially with billing and documentation
• Excellent organizational and time-management skills
• Ability to work in a fast-paced environment
• Comfortable using DMS and standard computer applications
• Dependable, professional, and team-oriented

What We Offer

• Competitive pay based on experience
• Paid training
• Full benefits package (medical, dental, vision, 401k)
• Paid time off and holidays
• Employee discount programs
• Opportunities for advancement

Schedule

• Full-time, daytime hours