Service Dept. Billing Clerk

Parkwayoflexington; North Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full benefits package (medical, dental

Paid time off and holidays

Employee discount programs

Opportunities for advancement

Job summary

Parkway Ford is seeking a reliable Service Dispatcher / Billing Clerk to support daily operations in the Service Department. The role ensures accurate and timely service billing and invoicing while coordinating with technicians, advisors, and parts staff.

The position emphasizes attention to detail, organized record-keeping, and proficiency with a dealership management system (DMS). This is a full-time daytime role with opportunities to grow within the service team.

Qualifications

• Previous automotive dealership or service department experience preferred.
• Strong attention to detail, especially with billing and documentation.
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Comfortable using DMS and standard computer applications.
• Dependable, professional, and team-oriented.

Responsibilities

• Dispatch repair orders to technicians based on availability, skill level, and workload.
• Review, prepare, and process service repair orders for billing.
• Verify labor times, parts charges, and documentation for accuracy.
• Ensure repair orders are properly completed, invoiced, and closed.
• Work closely with Service Advisors, Parts Department, and management.
• Maintain accurate records within the dealership management system (DMS).

Skills

Attention to detail

Organizational skills

Time management

DMS proficiency

Team orientation

Work in fast-paced environment

Tools

DMS

Microsoft Office

Job description

Parkway Ford is seeking a reliable, detail-oriented Service Dispatcher / Billing Clerk to support daily operations in our Service Department. This role is essential to maintaining an efficient shop flow while ensuring accurate and timely service billing and invoicing.

Key Responsibilities

• Dispatch repair orders to technicians based on availability, skill level, and workload
• Review, prepare, and process service repair orders for billing
• Verify labor times, parts charges, and documentation for accuracy
• Ensure repair orders are properly completed, invoiced, and closed
• Work closely with Service Advisors, Parts Department, and management
• Maintain accurate records within the dealership management system (DMS)

Qualifications

• Previous automotive dealership or service department experience preferred
• Strong attention to detail, especially with billing and documentation
• Excellent organizational and time-management skills
• Ability to work in a fast-paced environment
• Comfortable using DMS and standard computer applications
• Dependable, professional, and team-oriented

What We Offer

• Competitive pay based on experience
• Paid training
• Full benefits package (medical, dental, vision, 401k)
• Paid time off and holidays
• Employee discount programs
• Opportunities for advancement

Schedule

• Full-time, daytime hours