Service Advisor Assistant

Hireology; Spearfish (SD); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Bonus potential

Benefits package

Employee discounts

No weekends

Job summary

Hireology's Ford dealership in Spearfish, SD seeks a friendly Service Advisor Assistant to support the Service Department and deliver an exceptional customer experience.

You will greet customers, schedule service, coordinate with technicians and parts staff, and keep repair orders organized while maintaining a professional service reception. This full-time role includes training and opportunities for advancement.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and positive attitude.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and dealership software.
• Attention to detail and accurate data entry.

Responsibilities

• Assist Service Advisors with daily customer and administrative needs.
• Greet customers and direct them to the appropriate Service Advisor.
• Answer phones and schedule service appointments.
• Coordinate with technicians, parts staff, and other dealership departments.
• Prepare and organize repair orders, paperwork, and customer information.
• Provide friendly, professional customer service throughout the service visit.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Computer skills

Driver's license

Job description

Service Advisor Assistant

Join our Ford dealership team!

We are looking for a friendly, organized, and customer-focused Service Advisor Assistant to support our Service Department and help provide an exceptional experience for every customer.

What You’ll Do

• Assist Service Advisors with daily customer and administrative needs

• Greet customers and help direct them to the appropriate Service Advisor

• Answer phones and schedule service appointments

• Help coordinate vehicle drop-offs and pick-ups

• Communicate with customers regarding service status and updates

• Prepare and organize repair orders, paperwork, and customer information

• Assist with warranty and service documentation

• Coordinate with technicians, parts staff, and other dealership departments

• Help maintain an organized and professional service reception area

• Provide friendly, professional customer service throughout the service visit

• Perform other duties as needed to support the Service Department

What We’re Looking For

• Excellent customer service and communication skills

• Friendly, professional, and positive attitude

• Strong organizational and time-management skills

• Ability to multitask in a fast-paced environment

• Comfortable using computers and dealership software

• Attention to detail and accurate data entry

• Previous automotive or dealership experience is a plus, but we are willing to train the right person

• Valid driver’s license and a good driving record

Why Join Us?

• Competitive pay with bonus potential

• Full-time position

• Opportunities for training and advancement

• Employee discounts

• Benefits package available

• No Weekends!

• Work alongside an experienced and supportive dealership team

• Be part of a professional Ford Service Department focused on customer satisfaction