Service Dept Admin & Records Specialist

Ag-Pro Companies; Findlay (OH); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision care

401(k) retirement plan

Résumé du poste

Ag-Pro Companies is seeking an administrative support person to assist the service manager with accurate and timely reports and records for the service department at the Findlay dealership.

Responsibilities include handling inquiries, opening and tracking work orders, maintaining the service library and filing systems, updating customer profiles, and preparing replacement part orders. Occasional reporting and warranty claim processing may be required.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use standard desktop applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.

Responsabilités

• Field internal and external customer inquiries to the Service Department.
• Open and manage work orders until they are closed and invoiced.
• Maintain the service library with current information (bulletins, manuals, multimedia, etc.).
• Maintain Service Department filing and records.
• Update customer profiles using information from customer work orders.
• Maintain accessories and supplies and prepare replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• Other duties as assigned.

Connaissances

Basic accounting

Office procedures

Mechanical/technical terms

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

Ag-Pro Companies is seeking an administrative support person to assist the service manager with accurate and timely reports and records for the service department at the Findlay dealership.

Responsibilities include handling inquiries, opening and tracking work orders, maintaining the service library and filing systems, updating customer profiles, and preparing replacement part orders. Occasional reporting and warranty claim processing may be required.