Service Writer & Records Administrator

Ag-Pro Companies; Waycross (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ag-Pro Companies is seeking an administrative assistant to support the service department at our Waycross, GA location. The role involves handling inquiries, opening and tracking work orders, maintaining records, updating customer data, and assisting with warranty claims.

The ideal candidate has a high school diploma and basic accounting knowledge, along with proficiency in Microsoft Office and general office procedures. This is a full-time on-site position with benefits.

Qualifications

• Basic understanding of accounting practices.
• Ability to use standard desktop software (Microsoft Office, Internet).
• General understanding of office procedures.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders and maintains control until closed and invoiced.
• Maintains the service library with current information under supervision.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from orders.
• Maintains accessories and supplies and processes replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges and follow-up.
• And other duties as assigned.

Skills

Accounting basics

Office procedures

Mechanical/technical terms

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Ag-Pro Companies is seeking an administrative assistant to support the service department at our Waycross, GA location. The role involves handling inquiries, opening and tracking work orders, maintaining records, updating customer data, and assisting with warranty claims.

The ideal candidate has a high school diploma and basic accounting knowledge, along with proficiency in Microsoft Office and general office procedures. This is a full-time on-site position with benefits.