Service Writer & Records Coordinator

Ag-Pro Companies; Wilmington (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan matching

Full-time benefits and options

Job summary

Ag-Pro Companies seeks an Administrative Support role to assist the service manager with on-time reporting and accurate records for the service department within the dealership.

Responsibilities include handling inquiries, opening and tracking work orders, maintaining filing systems, updating customer profiles, and processing warranties or claims as needed. This is a full-time, on-site position with benefits for eligible employees.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms preferred.
• High School Diploma or equivalent experience.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• And other duties as assigned.

Skills

Accounting basics

Office software

Office procedures

Education

High School Diploma

Tools

Microsoft Office

Internet usage

Job description

Ag-Pro Companies seeks an Administrative Support role to assist the service manager with on-time reporting and accurate records for the service department within the dealership.

Responsibilities include handling inquiries, opening and tracking work orders, maintaining filing systems, updating customer profiles, and processing warranties or claims as needed. This is a full-time, on-site position with benefits for eligible employees.