Service Depot Group Leader – Operations & Quality

Fresenius Kabi USA; Warrendale (Allegheny County); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life insurance

Disability insurance

401K with company contribution

Wellness program

Job summary

Fresenius Kabi USA is seeking a Service Depot Group Leader to coordinate daily operations within the Ivenix Service Depot. You will support the Technical Service Operations Manager, oversee workflows, and ensure compliance with quality and regulatory requirements.

You will lead onboarding and training for technicians, monitor performance metrics, and promote a culture of accountability, teamwork, and customer focus across the depot while maintaining audit-ready documentation in SAP and related

Qualifications

• High School Diploma or GED is required.
• Electro-mechanical assembly and test experience preferred.
• Strong leadership, interpersonal skills and professionalism.
• Excellent communication and training skills; basic mechanical aptitude.
• Strong written and verbal communication.
• Good organization and teamwork skills, including strong customer focus.

Responsibilities

• Coordinate and oversee daily service depot activities, including device receipt, testing, return processes, packaging and shipment.
• Allocate resources, assign tasks, and manage shift priorities to ensure operational efficiency.
• Escalate complex technical or process issues to engineering or leadership as appropriate.
• Ensure adherence to standardized service procedures, documentation requirements, and escalation pathways.
• Maintain accurate, complete, and audit-ready service documentation in SAP and related systems.
• Participate in audits, inspections, and continuous improvement initiatives.
• Operate with minimal supervision on assigned shifts, ensuring continuity of depot operations.
• Monitor performance metrics and support actions to improve service quality and efficiency.
• Foster a culture of accountability, teamwork, and customer focus within the depot.

Skills

Leadership

Interpersonal skills

Communication

Training

Mechanical aptitude

Teamwork

Customer focus

Education

High School Diploma/GED

Job description

Fresenius Kabi USA is seeking a Service Depot Group Leader to coordinate daily operations within the Ivenix Service Depot. You will support the Technical Service Operations Manager, oversee workflows, and ensure compliance with quality and regulatory requirements.

You will lead onboarding and training for technicians, monitor performance metrics, and promote a culture of accountability, teamwork, and customer focus across the depot while maintaining audit-ready documentation in SAP and related