Service Department Lead: Growth, Profit & Customer Success

ADP, Inc.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

ADP, Inc. in Houston, TX is seeking a Service Sales Manager to lead the service department toward targeted revenue and profitability, coordinating cross-functionally to maximize service and related product sales. The role focuses on developing new service customers and maintaining strong customer relationships.

You will coach service staff, ensure pricing clarity, and drive safety and quality across operations while meeting sales quotas and maintaining assets.

Qualifications

• Excellent written and verbal communication.
• Ability to work well in a team environment.
• Proven track record in service sales.
• Develop and maintain positive long-term relationships with customers.
• Experience with pricing and promotions is a plus.

Responsibilities

• Manage the performance and profitability of the service department.
• Protect and maintain all assets of the service department.
• Create a plan to identify all potential service customers.
• Develop and maintain positive long-term relationships with all customers.
• Maintain customer service information based on customer needs.
• Ensure customers have information on pricing, products, promotions.
• Develop relationships with vendors.
• Respond to customer needs with service solutions.
• Manage, coach and train service employees.
• Review and approve all service purchases.
• Meet sales targets for the department.
• Maintain tools, equipment and supplies for service department.
• Adhere to safety policies and procedures; report accidents.
• Perform other duties as assigned by management.

Skills

Communication skills

Teamwork

Customer relationships

Sales planning

Safety compliance

Job description

ADP, Inc. in Houston, TX is seeking a Service Sales Manager to lead the service department toward targeted revenue and profitability, coordinating cross-functionally to maximize service and related product sales. The role focuses on developing new service customers and maintaining strong customer relationships.

You will coach service staff, ensure pricing clarity, and drive safety and quality across operations while meeting sales quotas and maintaining assets.