Service Department Leader - Grow P&L, CSI & Team

Zolon Tech Inc.; Mount Pleasant (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Zolon Tech Inc. is seeking a Service Manager to lead our service department and own the department's growth and customer experience. This leadership role includes building a high-performing team and driving service metrics across a multi-store network.

You will manage daily operations, optimize the service P&L, and partner with parts, sales, and the GM to ensure smooth store performance while maintaining safety and compliance in a busy environment.

Qualifications

• Proven leadership in a dealership service environment.
• Track record of growing hours per RO, gross, and CSI.
• Comfortable reading financial statements and managing a service P&L.

Responsibilities

• Run day-to-day operation of the service drive, shop, and appointment process.
• Own the service P&L: labor and parts gross, ER, hours per RO, expense control.
• Hire, train, and develop advisors and technicians, building bench strength.

Skills

Leadership

P&L management

Customer experience

Tools

CDK

Reynolds

DMS

Job description

Zolon Tech Inc. is seeking a Service Manager to lead our service department and own the department's growth and customer experience. This leadership role includes building a high-performing team and driving service metrics across a multi-store network.

You will manage daily operations, optimize the service P&L, and partner with parts, sales, and the GM to ensure smooth store performance while maintaining safety and compliance in a busy environment.