Service Department Lead — Growth, Bonuses & Customer Impact

Nissan of Lithia Springs; Morrow (GA); Presencial; USD 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly Bonuses

Health, Dental & Vision Insurance

Life and Disability Insurance

401K Retirement Savings Plan

Paid Time Off

Resumo da oferta

Nissan of Lithia Springs is seeking a Service Manager to lead our service department. You will supervise Service Technicians, Lube Technicians, the Work Order Processor, Service Maintenance staff, and delivery drivers, ensuring high customer satisfaction and smooth department operations.

You will create annual department goals and budgets, develop and monitor a service marketing plan, coordinate clinics, and oversee warranty claims to maximize credits.

Qualificações

• 3+ years' experience in a related Service Department operation
• Proficiency with Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience
• Valid Driver's License and a clean driving record

Responsabilidades

• Reports to Store Manager and supervises Service Technicians, Lube Technicians, Work Order Processor, Service Maintenance, Delivery Drivers.
• Manages Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Conhecimentos

Team leadership

Customer service

Effective communication

Financial interpretation

Analytical skills

Ability to work weekends

Proficiency with Microsoft Office

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Nissan of Lithia Springs is seeking a Service Manager to lead our service department. You will supervise Service Technicians, Lube Technicians, the Work Order Processor, Service Maintenance staff, and delivery drivers, ensuring high customer satisfaction and smooth department operations.

You will create annual department goals and budgets, develop and monitor a service marketing plan, coordinate clinics, and oversee warranty claims to maximize credits.