Service Department Leader - Elevate Experience & Growth
Berglund Automotive Group
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Benefits offered by this job
Job summary
Berglund Automotive Group in Virginia is seeking an Automotive Service Manager to lead daily service operations, build strong teams, and deliver exceptional customer experiences. You will drive performance, coach staff, and collaborate with Parts and Sales to ensure seamless dealership operations.
The role emphasizes accountability, operational excellence, and growth within a well-established regional automotive group with 10 locations.
Qualifications
- Proven experience leading automotive service teams and driving results.
- Strong communication and people development skills.
- Track record of improving customer satisfaction and department profitability.
- Familiarity with dealership management systems (DMS) and service software.
Responsibilities
- Lead daily operations of the service department to drive performance and profitability.
- Recruit, train, coach, and motivate service advisors, technicians, and staff.
- Foster a customer-first culture delivering exceptional service and lasting relationships.
- Monitor workflow, productivity, repair quality, and department performance.
- Collaborate with Parts and Sales to ensure a seamless customer experience.
- Ensure compliance with policies, safety regs, and best practices.
- Promote a high-performing team culture focused on continuous improvement.
Skills
Tools
Job description
Berglund Automotive Group in Virginia is seeking an Automotive Service Manager to lead daily service operations, build strong teams, and deliver exceptional customer experiences. You will drive performance, coach staff, and collaborate with Parts and Sales to ensure seamless dealership operations.
The role emphasizes accountability, operational excellence, and growth within a well-established regional automotive group with 10 locations.
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