Automotive Service Manager

Berglund-Automotive; Roanoke (VA); On-site; USD 85,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan

Paid Time Off & Holidays

Career Growth Opportunities

Employee Discounts on Vehicles, Parts,

Service

Job summary

Berglund Automotive is seeking an Automotive Service Manager to lead the service department across multiple locations in Virginia. You will drive performance, coach technicians and advisors, and foster a customer-first culture that improves satisfaction and profitability.

Join a team focused on accountability, efficiency, and exceptional service, with a strong emphasis on growth and operational excellence within a well-established automotive group.

Qualifications

• Proven success as an Automotive Service Manager.
• Demonstrated ability to lead, develop, and retain high-performing teams.
• Exceptional communication, leadership, problem-solving, and customer service skills.
• A track record of improving customer satisfaction, operational efficiency, and department profitability.
• Experience with dealership management systems (DMS), service software, and Microsoft Office.

Responsibilities

• Lead all daily operations of the service department to drive performance, profitability, and customer satisfaction.
• Recruit, train, coach, and motivate service advisors, technicians, and support staff to achieve their full potential.
• Foster a customer-first culture that delivers exceptional service and creates lasting customer relationships.
• Monitor workflow, productivity, repair quality, and department performance to ensure efficient operations and timely vehicle delivery.
• Work closely with the Parts and Sales teams to create a seamless dealership experience for every customer.
• Ensure compliance with all company policies, manufacturer requirements, safety regulations, and industry best practices.
• Promote a positive, accountable, and high-performing team culture focused on continuous improvement.

Skills

Leadership

Customer Service

Problem Solving

Communication

DMS Experience

MS Office

Team Development

Tools

DMS Systems

Service Software

Microsoft Office

Job description

Automotive Service Manager

Lead the Team. Inspire People. Elevate Customer Experience. Drive Results.

At Berglund Automotive, our service departments are a key driver of customer loyalty and dealership success. We're seeking a leader who can build strong teams, maximize department performance, and create a culture focused on accountability, efficiency, and exceptional service. This is an opportunity to make a significant impact while leading a department committed to growth, customer satisfaction, and operational excellence.

We believe exceptional customer experiences start with exceptional teams.

What You'll Do

• Lead all daily operations of the service department to drive performance, profitability, and customer satisfaction.
• Recruit, train, coach, and motivate service advisors, technicians, and support staff to achieve their full potential.
• Foster a customer-first culture that delivers exceptional service and creates lasting customer relationships.
• Monitor workflow, productivity, repair quality, and department performance to ensure efficient operations and timely vehicle delivery.
• Work closely with the Parts and Sales teams to create a seamless dealership experience for every customer.
• Ensure compliance with all company policies, manufacturer requirements, safety regulations, and industry best practices.
• Promote a positive, accountable, and high-performing team culture focused on continuous improvement.

What We're Looking For

• Proven success as an Automotive Service Manager.
• Demonstrated ability to lead, develop, and retain high-performing teams.
• Exceptional communication, leadership, problem-solving, and customer service skills.
• A track record of improving customer satisfaction, operational efficiency, and department profitability.
• Experience with dealership management systems (DMS), service software, and Microsoft Office.

Compensation & Benefits

• $85,000 - $135,000+ annually, based on experience and performance
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off and Paid Holidays
• Career Growth Opportunities Within the Berglund Automotive Organization
• Employee Discounts on Vehicles, Parts, and Service

Why Berglund Automotive?

At Berglund Automotive, we invest in our people because we know great teams create great customer experiences. We believe in developing talent and creating opportunities for growth and advancement. When you join Berglund Automotive, you're joining a team committed to excellence, integrity, and delivering results.

About Berglund Automotive

Berglund Automotive is a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia. Dedicated to providing exceptional vehicles and service to our valued customers for more than 50 years., we are a locally and family owned business.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.