Automotive Service Manager

Berglund Toyota; Roanoke, Northern (VA, KY); Hybrid; USD 85,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Plan

Paid Time Off

Paid Holidays

Career Growth Opportunities

Employee Discounts on Vehicles, Parts,

Service discounts

Job summary

Berglund Automotive is seeking an Automotive Service Manager in Roanoke, VA, to lead our service department and elevate customer experience. You will recruit, mentor, and motivate service advisors, technicians, and support staff to reach peak performance while ensuring adherence to manufacturer standards and company policies.

Your leadership will focus on improving customer satisfaction, operational efficiency, and department profitability.

Qualifications

• Proven leadership of automotive service teams and measurable performance gains.
• Experience coaching advisors, technicians, and support staff.
• Strong communication, problem-solving, and customer-service focus.

Responsibilities

• Oversee daily service department operations to drive profitability and satisfaction.
• Recruit, train, and coach advisors, technicians, and staff to maximize potential.
• Foster a customer-first culture and maintain high service standards.
• Monitor workflow, quality, and efficiency; ensure timely vehicle delivery.
• Collaborate with Parts and Sales to deliver seamless dealership experiences.
• Ensure compliance with policies, safety guidelines, and manufacturer requirements.
• Promote a positive, high-performing team culture and continuous improvement.

Skills

Leadership

Team development

Customer service

DMS experience

MS Office

Problem solving

Tools

DMS software

Service software

Microsoft Office

Job description

Automotive Service Manager

Lead the Team. Inspire People. Elevate Customer Experience. Drive Results.

At Berglund Automotive, our service departments are a key driver of customer loyalty and dealership success. We're seeking a leader who can build strong teams, maximize department performance, and create a culture focused on accountability, efficiency, and exceptional service. This is an opportunity to make a significant impact while leading a department committed to growth, customer satisfaction, and operational excellence.

We believe exceptional customer experiences start with exceptional teams.

What You'll Do

• Lead all daily operations of the service department to drive performance, profitability, and customer satisfaction.
• Recruit, train, coach, and motivate service advisors, technicians, and support staff to achieve their full potential.
• Foster a customer-first culture that delivers exceptional service and creates lasting customer relationships.
• Monitor workflow, productivity, repair quality, and department performance to ensure efficient operations and timely vehicle delivery.
• Work closely with the Parts and Sales teams to create a seamless dealership experience for every customer.
• Ensure compliance with all company policies, manufacturer requirements, safety regulations, and industry best practices.
• Promote a positive, accountable, and high-performing team culture focused on continuous improvement.

What We're Looking For

• Proven success as an Automotive Service Manager.
• Demonstrated ability to lead, develop, and retain high-performing teams.
• Exceptional communication, leadership, problem-solving, and customer service skills.
• A track record of improving customer satisfaction, operational efficiency, and department profitability.
• Experience with dealership management systems (DMS), service software, and Microsoft Office.

Compensation & Benefits

• $85,000 - $135,000+ annually, based on experience and performance
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off and Paid Holidays
• Career Growth Opportunities Within the Berglund Automotive Organization
• Employee Discounts on Vehicles, Parts, and Service

Why Berglund Automotive?

At Berglund Automotive, we invest in our people because we know great teams create great customer experiences. We believe in developing talent and creating opportunities for growth and advancement. When you join Berglund Automotive, you're joining a team committed to excellence, integrity, and delivering results.

About Berglund Automotive

Berglund Automotive is a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia. Dedicated to providing exceptional vehicles and service to our valued customers for more than 50 years., we are a locally and family owned business.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.