Automotive Service Leader: Elevate Experience & Results

Berglund Luxury Roanoke; Roanoke, Northern (VA, KY); Hybrid; USD 85,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off and Paid Holidays

Career Growth Opportunities Within the

Employee Discounts on Vehicles, Parts,

Job summary

Berglund Automotive is seeking an Automotive Service Manager to lead the service department in a way that maximizes performance and customer satisfaction. You will recruit, train, and develop advisors and technicians, promoting a culture of accountability and excellence.

We value hands-on leadership, strong communication, and a track record of improving efficiency and profitability. Join a well-established regional automotive group with a commitment to growth.

Qualifications

• Proven success as an Automotive Service Manager.
• Demonstrated ability to lead, develop, and retain high-performing teams.
• Exceptional communication, leadership, problem-solving, and customer service skills.

Responsibilities

• Oversee daily service department operations to drive performance and profitability.
• Recruit, train, coach, and motivate advisors, technicians, and support staff.
• Foster a customer-first culture delivering exceptional service and lasting relationships.
• Monitor workflow, productivity, and repair quality to ensure efficient operations.
• Collaborate with Parts and Sales to ensure a seamless customer experience.

Skills

Leadership

Team development

Customer service

Operational excellence

Communication

Tools

DMS

Service software

Microsoft Office

Job description

Berglund Automotive is seeking an Automotive Service Manager to lead the service department in a way that maximizes performance and customer satisfaction. You will recruit, train, and develop advisors and technicians, promoting a culture of accountability and excellence.

We value hands-on leadership, strong communication, and a track record of improving efficiency and profitability. Join a well-established regional automotive group with a commitment to growth.