Automotive Service Manager: Lead Teams, Elevate Service

Berglund-Automotive; Roanoke (VA); On-site; USD 85,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan

Paid Time Off & Holidays

Career Growth Opportunities

Employee Discounts on Vehicles, Parts,

Service

Job summary

Berglund Automotive is seeking an Automotive Service Manager to lead the service department across multiple locations in Virginia. You will drive performance, coach technicians and advisors, and foster a customer-first culture that improves satisfaction and profitability.

Join a team focused on accountability, efficiency, and exceptional service, with a strong emphasis on growth and operational excellence within a well-established automotive group.

Qualifications

• Proven success as an Automotive Service Manager.
• Demonstrated ability to lead, develop, and retain high-performing teams.
• Exceptional communication, leadership, problem-solving, and customer service skills.
• A track record of improving customer satisfaction, operational efficiency, and department profitability.
• Experience with dealership management systems (DMS), service software, and Microsoft Office.

Responsibilities

• Lead all daily operations of the service department to drive performance, profitability, and customer satisfaction.
• Recruit, train, coach, and motivate service advisors, technicians, and support staff to achieve their full potential.
• Foster a customer-first culture that delivers exceptional service and creates lasting customer relationships.
• Monitor workflow, productivity, repair quality, and department performance to ensure efficient operations and timely vehicle delivery.
• Work closely with the Parts and Sales teams to create a seamless dealership experience for every customer.
• Ensure compliance with all company policies, manufacturer requirements, safety regulations, and industry best practices.
• Promote a positive, accountable, and high-performing team culture focused on continuous improvement.

Skills

Leadership

Customer Service

Problem Solving

Communication

DMS Experience

MS Office

Team Development

Tools

DMS Systems

Service Software

Microsoft Office

Job description

Berglund Automotive is seeking an Automotive Service Manager to lead the service department across multiple locations in Virginia. You will drive performance, coach technicians and advisors, and foster a customer-first culture that improves satisfaction and profitability.

Join a team focused on accountability, efficiency, and exceptional service, with a strong emphasis on growth and operational excellence within a well-established automotive group.