Service Department Lead – Tech Operations & Dispatch

DH Pace Company; Kansas City (MO); In loco; USD 80.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

PTO & holidays

Life insurance

401(k) with employer match

HSA/FSA options

Voluntary benefits

Employee discounts

Competitive pay & reviews

Descrizione del lavoro

DH Pace Company, Inc. is seeking a Department Manager to lead equipment, service, and installation technicians in our commercial service and installation business with a strong focus on customer interfacing.

This hands‑on role requires excellent communication and organizational skills, plus a good mechanical aptitude. The position involves departmental budget and P&L responsibility, scheduling/dispatching, and ongoing technician development and hiring.

Competenze

• Bachelor’s Degree highly preferred.
• Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products.
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude.
• Must possess a Valid Driver’s License and good driving record.

Mansioni

• Budget and P&L responsibility with the expectation of effectively controlling labor and material costs.
• Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble‑shooting/problem solving.
• Effectively communicate with customers, ensuring the highest quality service is always provided.
• Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary.
• Other duties as assigned.

Conoscenze

Communication

Organizational skills

Mechanical aptitude

Formazione

Bachelor’s Degree

Descrizione del lavoro

DH Pace Company, Inc. is seeking a Department Manager to lead equipment, service, and installation technicians in our commercial service and installation business with a strong focus on customer interfacing.

This hands‑on role requires excellent communication and organizational skills, plus a good mechanical aptitude. The position involves departmental budget and P&L responsibility, scheduling/dispatching, and ongoing technician development and hiring.