Service Department Lead & Tech Coach

Gabrielli Truck Sales; Medford (NY); On-site; USD 55,000 - 138,000; Full time

Job summary

Gabrielli Truck Sales in Medford, NY seeks a Service Foreman to lead the service department, ensuring repairs are performed correctly by qualified technicians and customer satisfaction remains high.

The role includes recruiting and developing technicians, enforcing safety and warranty procedures, coordinating training, and driving efficiency. Top pay based on experience; full-time, on-site position.

Qualifications

• 10 years shop experience.
• State Inspection License.
• Commercial Drivers License.

Responsibilities

• Recruits, and motivates qualified service technicians.
• Assists technicians in developing their skills.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Maintains high-quality service repairs and minimize comebacks.
• Road tests vehicles to quality-check work performed.
• Monitors technicians' daily productivity reports and corresponding payroll records.

Skills

Team leadership

Mentoring

Customer service orientation

Quality control

Education

10 years shop experience

Job description

Gabrielli Truck Sales in Medford, NY seeks a Service Foreman to lead the service department, ensuring repairs are performed correctly by qualified technicians and customer satisfaction remains high.

The role includes recruiting and developing technicians, enforcing safety and warranty procedures, coordinating training, and driving efficiency. Top pay based on experience; full-time, on-site position.