Parts Department Administrator & Customer Support

Gabrielli Truck Sales Ltd.; Medford (NY); Hybrid; USD 33,000 - 34,000; Full time

Job summary

Gabrielli Truck Sales is seeking a dependable and organized Parts Administrator to support the daily operations of our busy Parts Department in Medford, NY. You will order parts, track orders, and provide top-notch customer service to internal and external customers.

The role involves answering phones, processing paperwork, assisting at counters, and coordinating with service staff to ensure timely delivery of parts. A high school diploma and strong organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Previous administrative, customer service, or dealership experience preferred.
• Experience in a truck or automotive dealership parts department is a plus.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Friendly, professional, and customer-focused attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming phone calls and direct customers to the appropriate parts personnel.
• Order parts for customers, technicians, and departmental needs.
• Track open parts orders and follow up on order status, delays, and expected delivery dates.
• Match packing slips to invoices and verify that parts, quantities, and pricing are accurate.
• Process and organize parts orders, invoices, purchase orders, packing slips, and related documentation.
• Total and reconcile the register at the end of each business day.
• Provide administrative support to the Parts Department.
• Maintain filing systems for invoices, repair orders, purchase orders, and other department records.
• Assist customers and technicians at the front and back parts counters as needed.
• Coordinate with service technicians and parts personnel to ensure the timely delivery of parts.
• Maintain accurate records and enter information into dealership systems.
• Support inventory-related administrative tasks.
• Keep the parts office and surrounding work areas organized and professional.
• Perform other clerical and departmental duties as assigned.

Skills

Administrative experience

Customer service

Organizational skills

Communication skills

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Gabrielli Truck Sales is seeking a dependable and organized Parts Administrator to support the daily operations of our busy Parts Department in Medford, NY. You will order parts, track orders, and provide top-notch customer service to internal and external customers.

The role involves answering phones, processing paperwork, assisting at counters, and coordinating with service staff to ensure timely delivery of parts. A high school diploma and strong organizational skills are essential.