Service Manager: Customer Experience Lead | Great Culture

Valley Nissan; Longmont (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Valley Nissan is seeking a Service Manager to lead the service department, ensuring exceptional customer experiences and strong teamwork. You will oversee technicians and service advisors, set expectations, and drive service quality with a customer-first mindset.

The role focuses on coaching, workflow optimization, and maintaining dealership standards while building a supportive and productive environment for staff and customers alike.

Qualifications

• Experience in auto service management or equivalent leadership role preferred.
• Strong leadership and communication skills to guide technicians and service staff.

Responsibilities

• Provide prompt, courteous service to customers and uphold dealership standards.
• Serve as liaison between technicians and customers to convey needs and progress.
• Own the customer experience by ensuring timely follow-up and positive impressions.
• Hire, manage, and develop technicians and service advisors to maintain service quality.

Skills

Customer service

Team leadership

Communication

Relationship management

Tools

CRM software

Job description

Valley Nissan is seeking a Service Manager to lead the service department, ensuring exceptional customer experiences and strong teamwork. You will oversee technicians and service advisors, set expectations, and drive service quality with a customer-first mindset.

The role focuses on coaching, workflow optimization, and maintaining dealership standards while building a supportive and productive environment for staff and customers alike.