Service Department Lead – Automotive & Motorcycle

The Cole Family of Harley-Davidson Dealerships; Leland (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K

Paid Vacation & Holidays

Medical, Dental, Vision, Life, Cancer,

Accidental, and Disability Insurance

Health Flexible Spending Account

Company Discounts

Opportunities for growth and progress

Job summary

The Cole Family of Harley-Davidson Dealerships in Wilmington, NC is seeking a Service Manager to lead a busy service department and drive customer satisfaction. You will oversee technicians, manage workflow, prepare estimates, and partner with Parts and Sales to grow service revenue.

This full-time, in-person role requires 2+ years in a dealership service environment, knowledge of Harley-Davidson products, and a valid motorcycle license.

Qualifications

• 2+ years progressive experience within the service department of a motor vehicle dealership.
• Prefer knowledge and experience with Harley-Davidson/Buell motorcycles, and the ability to quickly learn them.
• Experience with point-of-sale and parts & service management software or the ability to quickly learn due to experience with other systems.
• Current, valid motorcycle license.

Responsibilities

• Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
• Ensure service department contributes an acceptable level of gross $ net profit.
• Maximize productivity levels of service technicians.
• Ensure service personnel are alert, well trained, and available when needed.
• Review work-in-progress to ensure quality and timeliness.
• Occasionally assist technicians when they are having difficulty performing service work.
• Make estimates for internal and wreck repairs.
• Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
• Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
• Become familiar and efficient with all phases of the computer system required for service and parts management.
• Ensure employees keep a clean, efficient, and orderly department.
• Maintain service follow-up programs.
• Grow the volume of service work.
• Maintain budgeted revenue and expense objectives.
• Develop promotional campaigns in conjunction with the Parts & Sales departments.
• Maintain efficiency reports on sales representatives.
• Provide reports to GM, as requested.
• Develop monthly and annual objectives for the department in collaboration with GM,
• Attend training sessions to keep current with service department issues.

Skills

2+ years experience in service dept

Harley-Davidson motorcycle knowledge

POS and service management software

Valid motorcycle license

Tools

POS software

Job description

The Cole Family of Harley-Davidson Dealerships in Wilmington, NC is seeking a Service Manager to lead a busy service department and drive customer satisfaction. You will oversee technicians, manage workflow, prepare estimates, and partner with Parts and Sales to grow service revenue.

This full-time, in-person role requires 2+ years in a dealership service environment, knowledge of Harley-Davidson products, and a valid motorcycle license.