Motorcycle Service Manager: Lead a High-Performance Team

The Cole Family of Harley-Davidson Dealerships; Shallotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401K

Paid Vacation & Holidays

Medical, Dental, Vision, Life, Cancer,

Disability Insurance

Health Flexible Spending Account

Company Discounts

Opportunities for growth and профессій

Job summary

Harley-Davidson – Shallotte, NC is seeking a Service Manager to lead the service department, ensure high-quality vehicle service for internal and external customers, and drive profitability. The role requires overseeing technicians, scheduling, and maintaining efficient processes in a fast-paced dealership environment.

You will partner with Parts and Sales to grow service volume, manage budgets, develop promotional campaigns, and implement training to keep the team skilled.

Qualifications

• 2+ years progressive experience within the service department of a motor vehicle dealership.
• Experience with Harley-Davidson/Buell products or ability to quickly learn them.
• Experience with point-of-sale and service management software.

Responsibilities

• Provide prompt, dependable, high quality vehicle service to internal and external customers.
• Ensure service department contributes an acceptable level of gross profit.
• Maximize productivity levels of service technicians.
• Ensure service personnel are alert, well trained, and available when needed.
• Review work-in-progress to ensure quality and timeliness.
• Occasionally assist technicians when they are having difficulty performing service work.
• Make estimates for internal and wreck repairs.
• Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
• Develop procedures with the Parts Manager for smooth flow of parts to technicians.
• Become familiar with the computer system for service and parts management.
• Ensure employees keep a clean, efficient, and orderly department.
• Maintain service follow-up programs.
• Grow the volume of service work.
• Maintain budgeted revenue and expense objectives.
• Develop promotional campaigns with Parts & Sales departments.
• Maintain efficiency reports on sales representatives.
• Provide reports to GM, as requested.
• Develop monthly and annual objectives for the department in collaboration with GM.
• Attend training sessions to stay current with service department issues.

Job description

Harley-Davidson – Shallotte, NC is seeking a Service Manager to lead the service department, ensure high-quality vehicle service for internal and external customers, and drive profitability. The role requires overseeing technicians, scheduling, and maintaining efficient processes in a fast-paced dealership environment.

You will partner with Parts and Sales to grow service volume, manage budgets, develop promotional campaigns, and implement training to keep the team skilled.