Service Advisor | Full Time

The Cole Family of Harley-Davidson Dealerships

Castle Hayne (NC)

On-site

USD 50,000 - 60,275

Full time

14 days+

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Benefits offered by this job

401K

Paid Vacation & Holidays

Medical, Dental, Vision Insurance

Health Flexible Spending Account

Company Discounts

Opportunities for growth and professional development

Job summary

A leading family of Harley-Davidson dealerships is seeking a full-time Service Advisor to provide exceptional customer service and assist in motorcycle maintenance. This role requires strong communication skills and knowledge of motorcycle servicing, with opportunities for professional growth and development.

Qualifications

Knowledge of Harley-Davidson motorcycle servicing is a plus.
Exceptional customer service skills required.
Past experience as a Service Advisor preferred.

Responsibilities

Assess motorcycles for repair and maintenance.
Estimate costs and communicate them to customers.
Maintain efficient service department operations.

Skills

Customer service

Attention to detail

Education

Technical repair education

Job description

Join to apply for the Service Advisor - Wilmington, NC role at The Cole Family of Harley-Davidson Dealerships

7 months ago Be among the first 25 applicants

Join to apply for the Service Advisor - Wilmington, NC role at The Cole Family of Harley-Davidson Dealerships

Service Advisor

Location: Harley-Davidson – Wilmington, NC

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members.

Our Harley-Davidson dealership is now accepting applications for full-time self-motivated Service Advisors who possess a customer-focused attitude.

An Equal Opportunity Employer

Benefits

401K
Paid Vacation & Holidays
Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
Health Flexible Spending Account
Company Discounts
Opportunities for growth and professional development

Position Summary: Service Advisor

Become skilled at assessing Harley-Davidson motorcycles for repair, customization, performance and maintenance, etc.
Estimate costs and completion times of service work, and clearly communicate them to the customer, notifying the customers of any changes, delays, or additional work needed.
Open & close all customer paid, warranty, and internal repair orders.
Strategically assign jobs to technicians based on skill level and project schedule.
Review work-in-progress to ensure quality and timeliness.
Handle all scheduling of customer appointments and follow up calls.
Perform cashier functions, as needed.
Assist in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
Promote additional services by communication of service specials or additional work needed.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Qualifications And Job Requirements

Knowledge of Harley-Davidson motorcycle servicing a major plus.
Technical repair education through Motorcycle Mechanics Institute or UTI also a major plus.
Exceptional customer service skills and attention to detail are a necessity.
Past experience as a Service Advisor or Service Consultant go to the top of the list

All statements made by applicants for employment during the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law. If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.

Seniority level