Service Department Front Desk Admin Pro

Cisco Equipment; Odessa, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Paylocity in Odessa, TX seeks a front-line receptionist to provide reception, customer service, and administrative support for the Service Department. Responsibilities will evolve with the role and require adaptability to changes in duties and workload.

The position includes handling calls, messages, confidential information, and cross-department support to ensure quick and effective service.

Qualifications

• Judgment & Decision-Making: Exercise sound judgment and reasoning in resolving problems involving customers, vendors, other personnel, or the company.
• Working Relationships: Work well with Service Department staff, other departments, management, customers, and vendors.
• Planning & Time Management: Recognize and manage competing priorities; prepare and route required reports promptly.
• Initiative: Perform duties independently with minimal supervision and complete tasks without being asked.
• Adaptability: Remain flexible to changes in job responsibilities as the position develops.

Responsibilities

• Reception and Customer Service: Answer all incoming calls promptly and transfer as needed; deliver accurate messages to unavailable staff.
• Departmental Support: Assist other departments with Service Department requests; maintain confidentiality of information.
• Purchasing Support: Handle routine purchase documents and maintain purchasing system; act as purchasing agent for Service department supplies.
• General Support: Assist with department operations, run errands, data entry, filing and other tasks as needed; follow company policies.

Job description

Paylocity in Odessa, TX seeks a front-line receptionist to provide reception, customer service, and administrative support for the Service Department. Responsibilities will evolve with the role and require adaptability to changes in duties and workload.

The position includes handling calls, messages, confidential information, and cross-department support to ensure quick and effective service.