Student Services Specialist - Front Desk & Admissions

Odessa College; Odessa, Northern (TX, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Odessa College's Wrangler Express Center is seeking a friendly, reliable front-line associate to deliver first-class service to students, parents and the community. You will triage inquiries, assist with admissions, registrations, financial aid and payments, and guide guests through college processes.

The role emphasizes accurate record keeping, cash handling, and using the student portal. You will respond to questions, help with FAFSA, and provide routing to the right offices, while maintaining

Qualifications

• High School degree or equivalent.
• Flexibility to work evenings and Saturdays without supervision.
• Strong keyboard skills and accurate record keeping.
• Ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication, including grammar and spelling.
• Good public rapport and service mindset.
• Dependable with reliable timekeeping.
• Ability to use standard office machines and software.
• Ability to learn new policies quickly and multi-task.
• Teamwork, decision-making and problem-solving skills.

Responsibilities

• Provide high quality customer service to students, parents and visitors.
• Triages inquiries and directs to appropriate campus services.
• Process admissions applications and related documents.
• Assist with enrollment steps and residency questions.
• Assist with payments, FAFSA and financial aid guidance.
• Reconcile cash drawer and maintain daily logs.

Skills

Customer service

Verbal & written communication

Multi-tasking

Attention to detail

Teamwork

Problem solving

Dependability

Public interaction

Office software

Education

High School diploma or equivalent

Tools

Office software

Cash handling

Job description

Odessa College's Wrangler Express Center is seeking a friendly, reliable front-line associate to deliver first-class service to students, parents and the community. You will triage inquiries, assist with admissions, registrations, financial aid and payments, and guide guests through college processes.

The role emphasizes accurate record keeping, cash handling, and using the student portal. You will respond to questions, help with FAFSA, and provide routing to the right offices, while maintaining