Service BDC Representative

Paycom - ATS; Bothell (WA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k plan

Paid Time Off

Voluntary Short Term Disability

Voluntary Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Job summary

Rairdon Auto Group seeks motivated individuals for our Service BDC Call Center in Bothell, WA. On-site, full-time roles with hourly pay plus commissions and monthly bonuses based on call and text volume.

You will handle high-volume service calls, follow up on needs, and maintain customer records, contributing to service profitability and guest satisfaction.

Qualifications

• Excellent interpersonal and communication skills.
• Team player with collaborative approach to achieving goals.
• Proficient with Microsoft Office.
• Ability to multi-task in a busy environment.

Responsibilities

• Manage a high-volume of inbound calls for the Service departments and attend to guests’ needs promptly.
• Conduct outbound calls to follow up on service and parts needs.
• Maintain accurate customer records using software and the DMS online calendar to schedule visits.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Multi-tasking

Tools

Microsoft Office

Job description

Rairdon Auto Group is looking for candidates for our Service BDC Call Center located in our corporate facility in Bothell, WA. Do you have good customer service skills and a positive, upbeat attitude? We are looking for highly motivated individuals who want to succeed. Candidates with no experience or those looking to change industries are encouraged to apply!On-site – Full Time – Hourly Rate plus Bonus and Commission.Pay Range $15.00 per hour plusCommission$1.30 per appointment made,Monthly bonus contest based of call/text volumeResponsibilitiesManage a high-volume of inbound calls for our Service departments to professionally and promptly attend to the guest’s needs.Use customer service skills help to increase service profitability and customer satisfaction.Conduct outbound phone calls to follow up on service and parts needs.Maintain accurate customer records using software programs.Use our DMS online calendar to schedule service visits.QualificationsExcellent interpersonal and communication skills.Team player with collaborative approach to achieving goals.Proficient with Microsoft Office.Ability to multi-task in a busy environment.Available Benefits:Medical, Vision, & Dental InsuranceVoluntary Short Term Disability InsuranceVoluntary Accident InsuranceCritical Illness InsuranceHospital Indemnity Insurance401k plan, subject to completion of the introductory period and other eligibility requirementsAll subject to eligibility requirements of the applicable benefit planPaid Time Off:All employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law.Following 36 months of continuous service, full-time employees will earn an additional 40 hours of RAG PTO on each anniversary date. Following 120 months of continuous service, full-time employees will earn 80 hours of RAG PTO on each anniversary date.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.