BDC Agent

Gillman Automotive Group; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

401(k) with company match

Paid vacation

Employee discounts

Drug Free work environment

EOE

Job summary

Gillman Automotive Group in San Antonio, TX is seeking an experienced BDC Representative – Automotive Service to manage customer communications in email and phone, supporting service department operations with accuracy and professionalism.

The role requires a track record in dealership BDC or Internet sales, strong CRM/DMS familiarity, and the ability to handle high call volumes while coordinating with department heads.

Qualifications

• Experience in service department operations or Internet sales management.
• Ability to manage high call volumes and call lists.
• Familiarity with dealership CRM and DMS systems.
• High school diploma/GED required.

Responsibilities

• Perform daily BDC department operations
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for management
• Record and listen to customer calls
• Answer calls directed to the parts and service departments
• Set service appointments
• Interface with other department heads
• Participate in dealership management meetings

Skills

Service department operations

High call volume management

CRM and DMS systems

Leadership abilities

Training teams

Internet sales/BDC management

Education

High school diploma/GED

Tools

CRM software

Job description

BDC Representative – Automotive Service

We offer great pay and excellent benefits for experienced BDC Representatives! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

• Perform daily BDC department operations
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for management
• Record and listen to customer calls
• Answer calls directed to the parts and service departments
• Set service appointments
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in service department operations, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, servise & parts leads and call lists simultaneously
• Overall knowledge of automotive service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver license
• Must be eligible to work in the US
• Must pass pre-employment screening to include MVR, drug test, and criminal background check

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies

Benefits

• Medical/Dental/Vision/Life
• 401(k) with company match
• Paid vacation
• Employee discounts
• Drug Free work environment
• E.O.E

About

Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.

The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.

Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.

Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.