BDC Agent

Gillman Automotive Group; New Braunfels (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

401(k) with company match

Paid vacation

Employee discounts

Drug Free work environment

EOE

Job summary

Gillman Automotive Group seeks an experienced BDC Representative for our Automotive Service team. You will manage and execute BDC communications (email and telephone) to support service operations while upholding our high standards of customer care.

You will handle daily BDC operations, generate reports, set service appointments, and collaborate with other departments to drive satisfaction and retention. Prior BDC or service department experience is preferred; strong leadership and communication

Qualifications

• Successful track record in service department operations, auto dealership business development centers or Internet sales department management.
• The ability to manage high call volumes, servise & parts leads and call lists simultaneously.
• Overall knowledge of automotive service department operations.
• Strong organizational skills and leadership abilities.
• Familiarity with dealership CRM and DMS systems.
• Experience in training teams and individuals preferred.

Responsibilities

• Perform daily BDC department operations.
• Run daily/weekly/monthly reports and track results.
• Prepare individual “call results reports” for management.
• Record and listen to customer calls.
• Answer calls directed to the parts and service departments.
• Set service appointments.
• Interface with other department heads.
• Participate in dealership management meetings.

Skills

BDC operations

Call volume management

Leadership abilities

CRM systems familiarity

Training experience

Education

HS Diploma

Tools

CRM systems

DMS systems

Job description

BDC Representative – Automotive Service

We offer great pay and excellent benefits for experienced BDC Representatives! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

• Perform daily BDC department operations
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for management
• Record and listen to customer calls
• Answer calls directed to the parts and service departments
• Set service appointments
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in service department operations, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, servise & parts leads and call lists simultaneously
• Overall knowledge of automotive service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver license
• Must be eligible to work in the US
• Must pass pre-employment screening to include MVR, drug test, and criminal background check

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies

Benefits

• Medical/Dental/Vision/Life
• 401(k) with company match
• Paid vacation
• Employee discounts
• Drug Free work environment
• E.O.E

About

Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.

The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.

Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.

Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.