Service Delivery Project Mgr

Uniti Group Inc.; Mobile (AL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

401K Plan

Health Savings Account

Life Insurance

Educational Assistance

Job summary

Uniti Fiber is seeking a Service Delivery Project Manager to lead the operational planning and execution of complex, multi-project initiatives. You will serve as the main liaison with customers and vendors, guiding cross-functional teams through design, budgeting, and scheduling.

The ideal candidate will have 5+ years in project management, strong leadership, and proven ability to deliver on time and within budget.

Qualifications

• Minimum 5 years in project or program management.
• BA/BS degree required or comparable experience.
• Ability to develop and maintain recordkeeping systems and procedures.
• Experience coordinating with customers, vendors, and internal teams.

Responsibilities

• Manages and oversees the operational planning and execution of complex projects; maintains liaison with customers and external parties.
• Tracks project budgets and schedules; develops baseline timelines and forecasts.
• Provides day-to-day leadership and coordination across Uniti Fiber functional areas and external partners.
• Develops training materials and implements processes to expedite project completion and records.

Skills

Project management

Budget tracking

Stakeholder management

Cross-functional collaboration

Education

BA/BS degree

Tools

Salesforce

Job description

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

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About The Role

The Service Delivery Project Manager manages the operational planning and execution of multifaceted projects typically consisting of a set of closely related projects or associated activities. Oversees operational and administrative management of projects; serves as principal point of representation and liaison with internal and external parties for projects managed and provides day-to-day technical/professional guidance and leadership. Requires leadership, project management, reporting and analysis across all internal functional areas of Uniti Fiber as well as to external vendors and customers. Project types include, but are not limited to, wireless and fiber backhaul network infrastructure deployment, overlay network implementation, network quality improvements and customer circuit implementation and integration.

What You'll Do

• Manages and oversees the administrative and daily operations of project, ensuring compliance with customer, jurisdiction, Uniti Fiber standards, policies and regulations.
• Serves as primary project management point of contact to one or more customers/accounts and conducts regular meetings with executive level customer contacts.
• Designs and develops or assists with design and development of projects.
• Track project budget; monitors budget expenditures.
• Develops a project and site-specific baseline schedule and tracker and maintains an up to date forecast with actual completions for each of the above project types.
• Conducts regular cross functional meetings in order to expedite site and project completion
• Provides technical and/or professional coordination and leadership in the execution of day-today project activities.
• Develops and implements systems and processes to expedite project completion and to maintain records for the project.
• Oversees and/or coordinates the collection, compilation, and analysis of project activity data; develops, writes, and presents comprehensive statistical, status and summary reports.
• Assists in developing training materials.
• Assists in establishing and implementing short and long-range goals, objectives, policies, and operating procedures.
• Collaborates with Uniti Fiber departments and projects to consolidate resources and expedite projects in a cost-effective manner.
• Develops or assists with the development and implementation of policies and procedures consistent with those of Uniti Fiber to ensure efficient operation of the project.
• Risk Management and Mitigation.

Do You Have

• Minimum 5 years in project, program management experience.
• At least 5 years of work experience that can be demonstrated to be applicable to the duties listed on the job description.
• BA/BS degree required or comparable experience.
• Project planning and implementation skills.
• Knowledge of management principles and practices.
• Ability to develop and maintain recordkeeping systems and procedures.
• Ability to gather data, compile information, and prepare reports.

Even Better

• Experience with Salesforce, CRM software platforms a plus.
• Analytical skills to spot trends and identify inefficiencies.
• Strong interpersonal, organizational and communication skills and the ability to work effectively with a wide range of internal and external groups.
• Ability to foster a cooperative work environment.
• Customer Service Excellence and management.
• Ability to multitask and thrive in fast paced environment.
• Critical thinking, Problem solving skills and ability to efficiently handle time sensitive situations.

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Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.