Service Delivery Manager: Multisite Project Coordinator

Zohorecruit; Carrollton (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Zohorecruit in Carrollton, TX is seeking a Service Delivery Manager to coordinate service and project delivery activities, including customer intake, scheduling, resource coordination, and communication with customers, technicians, and internal stakeholders.

The role aligns with a Service Project Coordinator, focusing on project tracking, schedule management, documentation, and supporting delivery-related activities, with emphasis on HVAC, BAS, and Security/Access Control systems.

Qualifications

• Familiarity with the systems we support and the components within
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
• Exceptional communication skills - verbal and written

Responsibilities

• Coordinate service delivery planning for core service types
• Own coordination for core service delivery
• WorkOrder creation and lifecycle management
• Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
• Direct support of our customers
• Operational excellence and world class service delivery

Skills

Multitasking

Program management

Communication skills

Organizational skills

Stakeholder coordination

Tools

Microsoft Office

Genesys

Job description

Zohorecruit in Carrollton, TX is seeking a Service Delivery Manager to coordinate service and project delivery activities, including customer intake, scheduling, resource coordination, and communication with customers, technicians, and internal stakeholders.

The role aligns with a Service Project Coordinator, focusing on project tracking, schedule management, documentation, and supporting delivery-related activities, with emphasis on HVAC, BAS, and Security/Access Control systems.