Service Delivery Manager: Lead PMs, Implementations (Hybrid)

Beacon Hill Staffing Group; Reading (Berks County); Hybrid; USD 49,000 - 70,000; Full time

Job summary

Beacon Hill Staffing Group in Reading, United States, is seeking an experienced Service Delivery Manager to lead a team of Project Managers through post-sale to delivery, installation and training. You will coordinate schedules, resources and cross-functional teams to ensure customer commitments are met and optimize processes for efficiency.

The role emphasizes strong people leadership, logistics experience, and collaboration with sales, operations and support.

Qualifications

• Requires college degree or equivalent professional experience.
• Experience overseeing multiple projects with competing priorities.
• Previous people-management experience including coaching and performance management.
• Experience in logistics, supply chain, manufacturing, or service delivery environments.
• Strong problem-solving, communication, and organizational skills.
• Proficiency with Microsoft Office and project/business management systems.

Responsibilities

• Lead, coach, and develop a team of Project Managers and set performance expectations.
• Oversee post-sale to delivery, installation, implementation, and training, ensuring timelines are met.
• Coordinate delivery schedules, logistics, drivers, installations, and internal resources across projects.
• Serve as escalation point for project and service delivery challenges and drive resolution.
• Partner cross-functionally with sales, finance, operations, service, and support teams.
• Identify inefficiencies in processes and implement improvements to enhance communication and accountability.
• Monitor timelines, service quality, expenses and other project KPIs.

Skills

Project management

People management

Logistics

Cross-functional collaboration

Problem solving

Communication

Microsoft Office

Project management systems

Education

College degree or equivalent experience

Tools

Project management software

Job description

Beacon Hill Staffing Group in Reading, United States, is seeking an experienced Service Delivery Manager to lead a team of Project Managers through post-sale to delivery, installation and training. You will coordinate schedules, resources and cross-functional teams to ensure customer commitments are met and optimize processes for efficiency.

The role emphasizes strong people leadership, logistics experience, and collaboration with sales, operations and support.