Service Delivery Manager: IT Operations Lead

American Express; City of Albany (NY); Remote; USD 110,000 - 190,000; Full time

Job summary

American Express in Albany, NY seeks a Service Delivery Manager to oversee carrier transport operations across multiple providers and ensure incidents are prioritized, resourced, and remediated promptly.

The role requires a Bachelor's degree and prior IT experience with systems development. You will monitor service delivery, drive improvements, and manage outages while aligning with enterprise strategy and budget controls.

Qualifications

• Previous IT work experience includes systems development interest.
• Bachelor's degree in laptop technology, information structures, or related field with exposure to business and technical environments and budget reporting.

Responsibilities

• Affords standard control of carrier transport activities across more than one provider.
• Liable for the daily operations of the carrier transport functional vicinity.
• Guarantees that incidents and problems are classified, prioritized, resourced, remediated and preventative measures are taken to prevent recurrence.
• Ensures service delivery is monitored and provider moves to maintain or enhance tiers are implemented.
• Video display units and reviews all production outages.

Skills

Systems development

Adaptive communication

Agile practices

Budget monitoring

Education

Bachelor's Degree

Job description

American Express in Albany, NY seeks a Service Delivery Manager to oversee carrier transport operations across multiple providers and ensure incidents are prioritized, resourced, and remediated promptly.

The role requires a Bachelor's degree and prior IT experience with systems development. You will monitor service delivery, drive improvements, and manage outages while aligning with enterprise strategy and budget controls.