Americas ICT Service Delivery Lead

Brunswick Group; New York (NY); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Generous Paid Time Off: 25 vacation days, 10 sick leave

401(k) Plan with company contribution

Job summary

Brunswick Group is looking for an experienced Service Delivery Manager to oversee its helpdesk for U.S. offices from the New York location. The role requires strong leadership and ITIL knowledge, with responsibilities including managing service performance, ensuring high customer satisfaction, and maintaining stakeholder relationships. Ideal candidates will have 5+ years in ICT management and be adept in Microsoft and Azure products. The position offers a salary of $150,000 - $160,000, along with generous benefits, including paid time off and a 401(k) plan.

Qualifications

• Minimum 5 years’ experience in an ICT Helpdesk management role, ideally in a professional service environment.
• Strong leadership skills with the ability to influence senior management.
• Hands-on technical knowledge of relevant IT tools and services.

Responsibilities

• Lead and manage the New York–based ICT service team.
• Oversee regional ICT service performance and continual improvement.
• Serve as the primary escalation point for issues.

Skills

Leadership

ITIL principles

Microsoft 365

Azure Active Directory

Analytical skills

Vendor management

Communication

Education

5+ years in ICT Helpdesk management

Tools

Microsoft Azure

Zoom

Microsoft Teams

Job description

Brunswick Group is looking for an experienced Service Delivery Manager to oversee its helpdesk for U.S. offices from the New York location. The role requires strong leadership and ITIL knowledge, with responsibilities including managing service performance, ensuring high customer satisfaction, and maintaining stakeholder relationships. Ideal candidates will have 5+ years in ICT management and be adept in Microsoft and Azure products. The position offers a salary of $150,000 - $160,000, along with generous benefits, including paid time off and a 401(k) plan.