IT Service Delivery Analyst - Drive Seamless IT Support

American Express; Carson City (NV); Remote; USD 27,552 - 41,328; Full time

Job summary

American Express is seeking a Service Delivery Analyst in Carson City to support IT service management operations and ensure compliant delivery of IT services. The role focuses on daily execution of incident, problem, and configuration management while assisting customers with IT service controls.

You will interact with product and delivery teams to implement effective solutions, contribute to automation and risk mitigation, and help guide customers through service management tooling and

Qualifications

• 3+ years of IT service management experience.
• Experience with ITSM processes such as incident, problem, change, and configuration management.
• Strong communication and stakeholder management skills.

Responsibilities

• Enable a frictionless customer experience and guide users through ITSM tools and processes.
• Collaborate with product management, delivery, and integration teams to ensure seamless, supportable services.
• Contribute to continuous service improvements by maintaining best practices and knowledge bases.
• Assist in analyzing data and documenting processes to support audits and governance.

Skills

Communication

Problem solving

Teamwork

Adaptability

Attention to detail

Education

Bachelor’s Degree

Tools

ServiceNow

Rally

Jira

Job description

American Express is seeking a Service Delivery Analyst in Carson City to support IT service management operations and ensure compliant delivery of IT services. The role focuses on daily execution of incident, problem, and configuration management while assisting customers with IT service controls.

You will interact with product and delivery teams to implement effective solutions, contribute to automation and risk mitigation, and help guide customers through service management tooling and