Remote Service Delivery Lead, Enterprise IT & Success

Blue Mantis

New York (NY)

On-site

USD 130,000 - 150,000

Full time

14 days+

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Job summary

Blue Mantis seeks a Service Delivery Lead for its remote-capable role in New York, focusing on enterprise IT delivery and strong customer engagement. You will act as a technical liaison, coordinate ITIL-based processes, and guide strategic client IT solutions across Windows Server, networks, and cloud platforms.

The role emphasizes leadership, cross-functional collaboration, and the ability to translate metrics into actionable improvements, with a compensation range reflecting market norms for

Qualifications

Extensive experience delivering enterprise IT services and programs.
Strong customer orientation with ability to align IT solutions to business goals.
Experience coordinating with remote teams and multiple stakeholders.
Proficient in ITIL-based incident, problem, and change management.

Responsibilities

Act as the technical escalation point of contact and build long-term client relationships.
Understand client goals and technical environment to align IT solutions.
Review system health reports, KPIs, and performance metrics for insights.
Collaborate with support and engineering teams for timely issue resolution.
Communicate complex technical issues clearly to diverse stakeholders.
Lead and participate in ITIL-based event, incident, and change management.

Skills

Enterprise IT

Customer Engagement

ITIL Processes

Leadership

Technical Communication

Tools

Windows Server

Cisco Routers/Switches

Azure

AWS

VMware

Job description

The role emphasizes leadership, cross-functional collaboration, and the ability to translate metrics into actionable improvements, with a compensation range reflecting market norms for

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