Remote Service Delivery Lead — Dispatch & Support
CMIT Solutions
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Job summary
CMIT Solutions National Corp. is seeking a Service Delivery Manager to oversee service coordination and dispatch for clients nationwide.
The role emphasizes timely ticket creation, efficient dispatching to technicians, and strong customer support to ensure MSP operations run smoothly. The successful candidate will coordinate with regional partners, track KPI trends like average dispatch time and repeat tickets, and maintain thorough service records while supporting a fast-moving technical
Job description
CMIT Solutions National Corp. is seeking a Service Delivery Manager to oversee service coordination and dispatch for clients nationwide.
The role emphasizes timely ticket creation, efficient dispatching to technicians, and strong customer support to ensure MSP operations run smoothly. The successful candidate will coordinate with regional partners, track KPI trends like average dispatch time and repeat tickets, and maintain thorough service records while supporting a fast-moving technical
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