Senior Service Assurance Engineer (Operations Engineer)

American Express Services Europe Limited; Phoenix (AZ); Hybrid; USD 110,000 - 190,000; Full time

Benefits offered by this job

6% Company Match on retirement savings plan

Free financial coaching

Comprehensive health insurance

20+ weeks paid parental leave

Free on-site wellness center access

Career development opportunities

Job summary

A leading global financial services company is seeking a Senior Service Assurance Engineer in Phoenix, AZ. The role involves ensuring high levels of product availability for customers, onboarding new technologies, and incident communications. Candidates must have a Bachelor's degree and 4+ years in software engineering. Notable benefits include a flexible working model and a salary range of $110,000 to $190,000 plus bonuses. This position promotes a culture of continuous learning and offers comprehensive health benefits.

Qualifications

• 4+ years of experience in software engineering or service delivery.
• Ability to identify application/infrastructure risks.
• Experience with ITIL practices.

Responsibilities

• Ensure high levels of product availability for customers.
• Onboard new technologies and lead teams for resolution.
• Manage incident communications.

Skills

Performance troubleshooting

Analytical thinking

Communication skills

Curiosity

Education

Bachelor's Degree in Computer Science or related field

Tools

Monitoring tools

Linux

Windows

Cloud technologies

Job description

Senior Service Assurance Engineer (Operations Engineer) (24002465)

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

How will you make an impact in this role?

As a Senior Service Assurance Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express.

• Onboarding new technologies
• Observability
• Lead teams as needed to drive resolution
• Incident Communications

Minimum Qualifications

Bachelor’s Degree or equivalent in computer science, computer science engineering or related technical experience. 4 + years of varied experience in software engineering or service delivery.

• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
• Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success.
• Experience with troubleshooting techniques for root cause analysis of issues.
• Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.
• Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud.
• Proficient verbal and written communication skills.
• Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude.

Preferred Qualifications

• DevOps knowledge for highly available IT infrastructure.
• Building live production APIs and services.
• Experience with automation development.
• Familiar with Agile or other rapid application development methods.
• Hands‑on expertise with application design, software development and automated testing.
• Experience with relevant business domain related functions.

Salary Range

$110,000.00 to $190,000.00 annually + bonus + benefits

Benefits include

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well‑being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants

American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing [e-mail] . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1‑833‑707‑1981.