Service Delivery Manager - Data & AI

Ladders; United States; On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Training & development opportunities

Dynamic and collaborative environment

Travel potential

Engagement with cutting-edge tech

Job summary

Ladders seeks a Service Delivery Manager - Data & AI to lead data and AI service engagements for clients, ensuring delivery aligns with scope, timeline, and quality. You will partner with customer stakeholders and internal teams to keep projects moving and risks managed.

The role emphasizes governance, capacity planning, and measurable outcomes, with remote work from the US and opportunities to engage with cutting-edge platforms and data initiatives.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in project management, service delivery, or operations management.
• Experience managing technical and data projects.
• Experience with Palantir or similar platforms.
• Strong understanding of project governance, risk management, and stakeholder communications.

Responsibilities

• Coordinate successful delivery of customer projects and service engagements
• Align resource capacity with customer demand and project requirements
• Track project schedules, milestones, budgets, and deliverables
• Facilitate status meetings and delivery reviews
• Identify and address project risks and obstacles
• Build strong relationships with customer stakeholders and internal teams

Skills

Project delivery

Stakeholder comms

Governance & risk

Education

Bachelor's degree

Tools

Palantir

Job description

For our client, we are seeking a Service Delivery Manager - Data & AI to join the team of a leader in the Technical Services space.

This role will oversee the successful execution of customer-facing data and AI service engagements, ensuring delivery aligns with scope, timelines, and operational expectations. The position will partner closely with internal teams and customer stakeholders to maintain strong communication, resolve delivery risks, and keep projects moving forward. With a focus on governance, capacity planning, and measurable outcomes, this role supports high-quality service delivery across technical implementations.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Coordinate successful delivery of customer projects and service engagements
• Align resource capacity with customer demand and project requirements
• Track project schedules, milestones, budgets, and deliverables
• Facilitate status meetings and delivery reviews
• Identify and address project risks and obstacles
• Build strong relationships with customer stakeholders and internal teams

Qualifications

• Bachelor's degree or equivalent experience required
• 5+ years of experience in project management, service delivery, or operations management
• Experience managing technical and data projects
• Experience with Palantir or similar platforms
• Strong understanding of project governance, risk management, and stakeholder communications

Benefits

• Access to training and professional development opportunities
• Opportunity to work in a dynamic and collaborative environment
• Potential for travel to partner and customer events
• Engagement with cutting-edge technologies and platforms

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.