Service Delivery Manager - Data & AI

FlagshipKansas; Topeka (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Diversity commitment

Career growth opportunities

Health benefits

Modern facilities

Job summary

SHI International Corp. in Topeka, KS, seeks a Service Delivery Manager to coordinate delivering customer projects by aligning capacity with demand and driving execution. You will be the operational hub between customers, delivery teams, project resources, and leadership.

You will oversee governance, planning, meetings, escalation, and project health while leading end-to-end Palantir-based programs and ensuring budgets and timelines are met.

Qualifications

• Experience coordinating large-scale IT delivery projects.
• Strong ability to align staffing with project demand and budgets.
• Excellent communication with customers, delivery teams, and leaders.

Responsibilities

• Maintain visibility into all service delivery resources and project assignments.
• Align inbound project demand with available capacity and skills.
• Track projects from initiation to completion and manage risks.

Skills

Resource planning

Delivery management

Risk mitigation

Cross-functional coordination

Stakeholder management

Tools

Palantir

Job description

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.


• Continuous professional growth and leadership opportunities.


• Health, wellness, and financial benefits to offer peace of mind to you and your family.


• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Service Delivery Manager is responsible for coordinating the successful delivery of customer projects and service engagements by aligning resource capacity with customer demand, driving project execution, and ensuring delivery commitments are met. This role serves as the operational hub between customers, delivery teams, project resources, and leadership to ensure projects are properly staffed, risks are proactively managed, and customer expectations are consistently achieved.

The Service Delivery Manager oversees project governance, resource planning, meeting facilitation, action item management, and escalation resolution while maintaining visibility into project health, resource utilization, timelines, budgets, and overall customer satisfaction.

You will lead end-to-end delivery of Palantir-based programs, ensuring alignment between stakeholders, timelines, and technical teams.

Role Description

Resource Management & Capacity Planning

• Maintain visibility into all available service delivery resources and project assignments.


• Align inbound project demand with available resource capacity and skill sets.


• Coordinate resource assignments across multiple customer engagements and projects.


• Monitor resource utilization and recommend adjustments to optimize delivery performance.


• Identify resource constraints and skill gaps and develop mitigation plans.


• Partner with delivery leaders and functional managers on staffing priorities and future resource needs.

Project Delivery & Execution

• Track all incoming projects and service engagements from initiation through completion.