Service Delivery Manager

Sapsf; United States; Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

SAPSF is seeking a Service Delivery Manager with extensive telecom experience to deploy services and collaborate with carriers on new offerings. The role emphasizes deep protocol knowledge, debugging skills, and effective client communication.

The ideal candidate will understand app-network integration, end-to-end RCS call flows, and bug lifecycle management across Android platforms. This position is based in the United States and involves close coordination with engineering and operations teams.

Formación

• 12–15 years' telecom experience.
• Deploy services in the telecom domain.
• Collaborate with carriers to integrate new services via network architecture.
• Understand app integration to the network and configure services.
• Report bugs using bug reporting tools and understand deployment cycle.
• Articulate clear, concise responses to client inquiries.

Responsabilidades

• SIP and MSRP protocol expertise.
• IMS/RCS architecture knowledge.
• End-to-end RCS call flow, including one-to-one and group chat.
• Debug at protocol level (SIP, MSRP, TCP).
• Use tools like Wireshark for debugging.
• Android app debugging, capturing bug reports with logcat and adb.
• Bug reporting using bug tracking tools and lifecycle understanding.

Conocimientos

Telecom domain experience

Service deployment

Carrier collaboration

App integration knowledge

Bug reporting proficiency

Client communication

Herramientas

Bug tracking tools

Wireshark

Android logcat/adb

SIP/MSRP debugging tools

Descripción del empleo

Career Opportunities: Service Delivery Manager (177250)

Requisition ID177250-Posted10/12/2026

Primary Skills

• 12 - 15 years' experience in telecom.
• Deploy services in the telecom domain.
• Collaborate with carriers to integrate new services by understanding the current network architecture.
• Understand app integration to the network and configure services accordingly.
• Report bugs effectively using bug reporting tools and demonstrate a good understanding of the deployment cycle.
• Articulate clear and concise responses to client inquiries and issues.

Key Responsibilities

• Technical Skills
• Sound knowledge of SIP and MSRP protocols
• Sound knowledge of IMS/RCS Architecture
• Hands-on experience with end-to-end RCS call flow, including one-to-one and group chat
• Good debugging skills at the protocol level, including SIP, MSRP, and TCP
• Hands-on experience with tools like Wireshark
• Experience in Android application debugging, including capturing bug reports and using logcat and adb commands
• Experience in bug reporting using bug tracking tools and a good understanding of the bug life cycle