Contract

Zohorecruit; Westmont (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Zohorecruit in Westmont, IL is seeking a Service Delivery Manager to oversee multi-workstream delivery, coordinate cross-functional teams, and ensure efficient service execution. This role requires proactive planning, strong communication, and agile prioritization to drive projects to completion.

The SDM acts as the conductor of the delivery team, owning intake, planning, coordination, and lifecycle management to uphold world-class service delivery for customers.

Qualifications

• Familiarity with the systems we support.
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally.
• Exceptional communication skills - verbal andwritten.

Responsibilities

• Service Delivery Planning for all core service types.
• Reactive work orders.
• Relationship Development with execution/action teams.
• Coordination of internal and external teams and subcontractors in a rapid response business environment.
• Networking internally and externally.

Skills

Strong interpersonal skills

Exceptional communication skills

Ability to manage multiple priorities

Agile prioritization

Customer service excellence

Tools

Microsoft Office

Genesyssystem

Job description

1. 1. Multitaskingmultiple work streams at one time. This will be for several different locationsand workloads within those locations. This role is not to run meetings but rather to run programs at the same time.
2. 2. The ability topredict next steps and ask about next steps to proactively act on thesemultiple workloads. This person must have experience driving and not simplymonitoring projects or making calls. This person must engage others, anticipateissues, anticipate priorities and constantly be reprioritizing their day andactions of others based on new inputs of what is urgent, behind, has adeadline, or affects others's ability to complete their projects pieces. Thisperson will be the hub and will have to drive traffic.
3. 3 . Follow through andstrong oversight along with well-organized processes that are agile for thereprioritizing mentioned in the last skill.

Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and variousother direct delivery coordination activities. This position is equivalent to a Service Project Manager position.

This is a Critical Path and highaccountability role and demands a highly committed and dynamic individual.

The primary areas of focus for this position are:

• Customer Service Request Intake
• Planning and preparation for core serviceexecution teams
• Ownership of all coordination for core service delivery
• Work Order Creation and lifecycle management
• Cross-functional collaboration andcommunication to ensure streamlined and expeditious delivery
• Direct support of our customers
• Operational excellence and world classservice delivery

Duties include but not limited to:

• Service Delivery Planningfor all coreservice types
• Reactive work orders
• Relationship Developmentwithexecution/action teams
• Coordination of internal and external teamsand subcontractors in a rapid response business environment
• Networking internally and externally

Qualifications:

• Familiarity and a general understanding ofthe systems we support and the components within
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
• Exceptional communication skills - verbal andwritten

Software/Skills

• Strong Experience with Microsoft Office
• Virtual (PC Based) Call Systems (Genesyssystem preferred)

Requirements:

• Commitment to excellent customer service
• Best in class organizational skills
• Ability to manage and prioritize multipleresponsibilities simultaneously
• Complete and accurate Customer ServiceRequest Intake
• Accuracy of work order creation
• Prioritization Material Ordering
• Coordination of supplemental labor,subcontractors, outside service providers, etc.