Service Delivery Manager (Infrastructure Management Services)

Jobsbridge; Ada (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobsbridge is seeking a Service Delivery Manager for Infrastructure Management Services in Ada, Oklahoma. This full-time role involves leading Datacenter Operations and new project initiatives while managing a team for optimal performance.

With 12 years of experience required, the ideal candidate will excel in communication and organizational skills. Responsibilities include performance management, conflict resolution, and fostering a productive team culture.

Qualifications

• 12 years of experience in Datacenter Operations and Management.
• Good knowledge of LAN/WAN systems and IT service management.
• Excellent skills in managing teams and projects.

Responsibilities

• Manage ongoing Datacenter Operations and new project initiatives.
• Engage with onsite and offshore teams to foster a team culture.
• Manage KPIs and continuous improvement efforts.
• Conduct training and onboard new employees.
• Create development plans for team members.

Skills

Datacenter Operations and Management

Organizational & time management skills

Project Management fundamentals

Team building and management

Communication skills

Managing by metrics

Job description

Service Delivery Manager (Infrastructure Management Services)

Full-time

Jobsbridge

Requirements

• 12 years of experience, in Datacenter Operations and Management
• Good Knowledge of Datacenter operations encompassing LAN/WAN and Voice Networks, Servers, Storage, Database Services, Infrastructure Monitoring Tools and IT Service Management
• Excellent organizational & time management skills and working knowledge of Project Management fundamentals
• Manage ongoing Datacenter Operations Support and New Project initiatives
• Develop and showcase continuous Service Improvement Initiatives
• Ability to successfully build and manage high performing teams
• Experience with managing by metrics
• Excellent oral and written communication skills

Responsibilities

• Manage ongoing Datacenter Operations and New Project initiatives
• Engage direct reports from onsite and offshore and create culture of teamwork, accountability and initiative to help customer achieve their definition of success
• Manage to key performance indicators (KPIs) and encourage continuous improvement to meet and exceed goals.
• Determine root cause and implement corrective actions.
• Staff scheduling based on customer demands for ongoing production support and Projects
• Periodic status meetings
• Performance management and reporting
• Conflict resolution
• Training
• Onboarding and mentoring
• Develop & enhance operational processes with Customer’s consent
• Create individual development plans for direct reports to continuously fill skill gaps to help achieve growth for team and individual
• Identify and cross skill consultants
• Work with Sr. Management to plan, and set objectives.
• Deliver on-time performance appraisals and define annual development goals

Data center Operations,LAN/WAN and Voice Networks, Servers, Storage, Database Services