Service Delivery Manager

Chewy; Honolulu (HI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401K offered

Job summary

Chewy in Honolulu, HI is seeking a Service Delivery Manager to help deliver outstanding Network Services in a challenging, diverse environment. You will serve as the primary contact for internal teams and external clients via phone, email, chat or in person, and you should be highly organized with strong analytical skills.

You will maintain high performance of service processes, own critical incidents, coordinate resolution with stakeholders, and ensure systems and procedures support excellent

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Experience in a large enterprise is preferred.
• Basic to intermediate technical understanding of networking and wireless technologies.
• Experience using ServiceNow.
• Strong diagnostic and problem‑solving skills.
• Active listening and analysis to identify issues or problems and ensure the correct teams are involved in remediation efforts.
• Ability to communicate resolutions in a simple, easy‑to‑understand manner to the business.

Responsibilities

• Maintain high performance levels for service‑related processes and implement improvement activities where necessary.
• Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post‑incident reviews.
• Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of ongoing and new projects to gain insight into the scope of service delivery.
• Take accountability for service delivery performance, meet customer expectations, and forecast future demand.
• Analyze third‑party and internal processes and create strategies for service delivery optimization.

Skills

Bachelor's Degree

Enterprise experience

Analytical thinking

Communication skills

Problem-solving

Active listening

Research skills

Team coordination

Education

Bachelor's Degree

Tools

ServiceNow

Job description

Job Summary

Our client is seeking a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be self‑motivated and have excellent analytical, organizational and communication skills.

Duties

• Maintain high performance levels for service‑related processes and implement improvement activities where necessary.
• Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post‑incident reviews.
• Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of ongoing and new projects to gain insight into the scope of service delivery.
• Take accountability for service delivery performance, meet customer expectations, and forecast future demand.
• Analyze third‑party and internal processes and create strategies for service delivery optimization.

Desired Skills / Experience

• Bachelor’s Degree or equivalent work experience.
• Previous experience in a large enterprise is preferred.
• Basic to intermediate technical understanding of networking and wireless technologies.
• Experience using ServiceNow.
• Strong diagnostic and problem‑solving skills.
• Active listening and analysis to identify issues or problems and ensure the correct teams are involved in remediation efforts.
• Research skills and creativity to identify solutions to issues or problems.
• Ability to communicate resolutions in a simple, easy‑to‑understand manner to the business.

Benefits

• Medical, Dental, & Vision Insurance Plans.
• 401K offered.