Service Delivery Manager

Tata Consultancy Services; New York (NY); Vor Ort; USD 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Discretionary Incentive

Medical Coverage

Parental Leave

Insurance Options

Training Reimbursement

Vacation & Holidays

Legal Assistance

Zusammenfassung

Tata Consultancy Services Limited is seeking a Service Delivery Manager in Long Island City, NY. This role focuses on end-to-end delivery of infrastructure services, ensuring SLAs, OLAs, and KPIs are met while monitoring performance and capacity across data centers, servers, networks, and storage.

Responsibilities include driving continuous improvement, timely incident response, RCA, and preventive actions to reduce disruptions during upgrades and releases.

Qualifikationen

• End-to-end delivery of infrastructure services is expected.
• Proactive RCA and preventive actions to minimise incidents.
• Manage stakeholders, vendors, and service reviews for continuous improvement.

Aufgaben

• Own end-to-end delivery of infrastructure services.
• Ensure services meet SLAs, OLAs, and KPIs.
• Monitor performance, availability, and capacity of infra.
• Lead improvements to enhance service quality.
• Conduct regular service reviews with stakeholders.

Kenntnisse

Infrastructure Operations Management

Vendor and OEM Management

Project Delivery & Transition

Root Cause Analysis

Technical Escalation Management

Business Continuity & DR Planning

Stakeholder Management

Jobbeschreibung

Must Have Technical/Functional Skills

• Infrastructure Operations Management
• Vendor and OEM Management
• Project Delivery & Transition Management
• Root Cause Analysis (RCA)
• Technical Escalation Management
• Business Continuity & Disaster Recovery Planning
• Stakeholder Management

Roles & Responsibilities

• Own end-to-end delivery of infrastructure services.
• Ensure services meet agreed SLAs, OLAs, and KPIs.
• Monitor service performance, availability, and capacity.
• Drive continuous improvement initiatives to enhance service quality.
• Conduct regular service reviews with stakeholders and customers.
• Ensure timely incident response and escalation management.
• Drive Root Cause Analysis (RCA) and corrective actions.
• Identify recurring issues and implement preventive measures.
• Minimize service disruptions during releases and upgrades.
• Assess risks associated with infrastructure modifications.
• Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies

Salary Range-$100,000-$150,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Long Island City, NY

Function

TECHNOLOGY

Role

Service Delivery Manager

ID

433810

Skills

Project Management

Salary Range

$100,000 - $150,000